ELEVATE HAIR STUDIO is the supplier of the goods. Our address is ELEVATE HAIR STUDIO 147 Fore Street, Exeter, Devon, EX43AN

Privacy Policy
Here at ELEVATE HAIR STUDIO we take protecting your privacy and security seriously. ELEVATE HAIR STUDIO will only ever use your information to process your order. ELEVATE HAIR STUDIO does not disclose customer information to third parties other than those used to process your order and dispatch order information.

Language
This contract is concluded in English.

Prices
All prices indicated for products available via the website. Delivery charges are shown when checking out. The total cost of your order is the price of the products ordered plus the delivery charge.

ONLINE SHOP

Delivery of goods is made once full payment is made through PayPal, Apple Pay, and Stripe payments.

UK deliveries are sent via Royal Mail. Please allow 3-5 days for delivery.

In line with distance selling regulations, you have 14 days to change your mind on your purchase,

All packages must have been unopened and tamper labels in tact.

The Curl Consultant/ Elevate Hair Studio is NOT responsible for returning costs

Please get in touch thecurlconsultant@gmail.com to arrange return

ONLINE BOOKING

Booking System and all electronic system is protected with PIN or passwords.

Colour record cards, Allergy Alert tests and questionaires only include Name and Personal details  and are kept safely in the salon only accessible to stylist.

Deposit system does NOT record your card details and if a refund of deposit if required I will ask you for relevant details and then dispose of when completed.
Card machine ‘LOPAY’ does NOT store personal details.

Email confirmation booking will be sent.

Text/email reminders will be sent 24-48 hours before appointment, unless you request for it to stop.

We do not send spam

If you would like to opt out of email communication at any time you can do so by unsubscribing when your email is sent out.

We respect your privacy, and will not spam you with unnecessary emails or calls.

CANCELLATION POLICY

The Curl Consultant Claire requires a 50% non refundable booking fee to secure your appointment, which will be deducted from the cost of your treatment. if you need to cancel or change appointment I require at least 48hrs notice and failure to do so will result in the loss of the booking fee.

All “no shows” with forfeit the booking fee and will require payment for the remaining 50% before booking any other appointment.

We do, of course, understand that unavoidable issues arise and will do our  best to work with you in case of genuine emergency. Please call ASAP 07904234232

In the event your appointment is cancelled by Claire  you shall be notified as much as possible in advance , as is possible and a rescheduled appointment will be made. Should a reschedule not suit a refund of booking fee shall be given.

INTELLECTUAL PROPERTY

All content available on the website, including, but not limited to, text, graphics, logos, button icons, images, audio clips, data compilations, and software, and the compilation thereof (collectively, the “Content”) is the property of THE CURL CONSULTANT®️ Devon Curl Specialist®️ Trademarks, logos, and service marks displayed on the website (collectively, the “Trademarks”) are the registered and unregistered marks of The Curl Consultant®️Devon Curl Specialist®️ Neither the Content, the Trademarks, nor any other portion of the Site may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our prior written consent.

Statutory Rights
Your statutory rights remain unaffected by these terms and conditions.